Need help switching from Traitel?
If you’re an existing Traitel® fax customer, you’re likely aware that Traitel is shutting down it’s fax service. With the company entering winding‑up proceedings, many businesses are now reassessing their fax services and looking for a stable, trusted alternative. If fax plays a role in your daily operations, the priority right now is simple: maintain continuity and protect your fax number.
When a communications provider becomes unstable, services can change or stop with little notice. For organisations that rely on fax for inbound documents, compliance, or official correspondence, even short interruptions can cause unnecessary risk and disruption.
Moving early gives you control. It allows you to choose a new provider carefully, migrate on your own timeline, and avoid a rushed or forced transition later.
Let GoFax handle your fax migration. Speak with our Australian based team and move your fax number smoothly and securely.
Keep Your Existing Fax Number
One of the most common concerns Traitel customers raise is whether they’ll lose their fax number.
In most cases, fax numbers are portable. This means your existing Traitel fax number can be transferred to a new provider, allowing customers, patients, and partners to continue faxing you without any changes on their end.
The key is to start the porting process while the fax number is still active.
Why Many Traitel Customers Are Moving to GoFax
GoFax is an established Australian provider built specifically for businesses that need dependable, secure online faxing.
For Traitel customers, GoFax offers:
- Fax number porting, so you can keep your existing number
- Email to fax, online fax management, fax API and more
- No hardware, no phone lines, no unnecessary complexity
- Australian‑based sales and support teams
The focus is on clarity, reliability, and a smooth customer experience, especially during transitions like this. Book a demo with out team to learn more.
How to Move from Traitel to GoFax
1. Set Up Your GoFax Account
Start by creating your GoFax account. This ensures you’re ready to receive faxes as soon as the transition begins.
At this stage, do not cancel your Traitel service.
2. Check Your Fax Number Details
Before porting, confirm:
- Your Traitel fax number is still active
- The number is used for fax only (not shared with internet or EFTPOS services)
- Your business name and address match Traitel’s records
Accurate details help prevent delays during the porting process. Use this handy fax number porting checklist before you begin.
3. Submit a Fax Number Porting Request
To transfer your number, you’ll complete a Porting Authority Form with GoFax. Once submitted with correct information, the request is lodged with the carrier.
Porting timeframes can vary depending on how your Traitel service is configured, which is why starting early is recommended. See fax number porting pricing here.
4. Use a Temporary Fax Number During the Transition
To avoid missed faxes, GoFax can provide a temporary redirect fax number while your main number is being ported. This ensures continuity, even during the changeover period.
5. Complete the Switch
Once the port completes:
- Your fax number becomes active on GoFax
- The Traitel service for that number is disconnected
- You can send and receive faxes via email or the GoFax platform
More questions? See our fax number porting FAQs or speak to our team today.
Looking for a Traitel Fax Replacement?
If you’re currently using Traitel, now is the right time to put a replacement in place. Moving early reduces risk, protects your fax number, and gives you confidence that your communications will continue uninterrupted.
GoFax is designed to make that transition straightforward, with clear processes, local support, and a focus on doing things properly.
