Service Specifications

Listed below are specifications and features as part of GoFax fax and SMS services.

GoFax Fax Send Service

Unlimited email addresses to send faxes
Wild card/ domain sending feature- add *@yourdomainname.com.au to enable your entire organisation
Sub users functionality
Fax to any fax number, including 1300, 13 and 1800 Australian fax numbers
Option to send in high resolution- additional charges apply
Option to send the body of an email as the first fax page
Maximum number of pages per fax = 99 pages. (Additional pages available on request)
Maximum total files and attachments size must be under 50 MB
Email confirmation delivery on fax success/failure
Option to attach original document to emailed delivery confirmation
Option to insert original subject line of the emailed fax into email delivery confirmations
Editable CSID per sender- must be numerical and a maximum of 20 characters
Editable fax header per sender
Option to add the recipients fax number to the fax header
Option to add page count to the fax header
Option to add a time stamp to the fax header
Option to have default regional area code (e.g. 02, 07) set to account
Ability to set the maximum page rate within an account
Option to customise low send credit reminder’s
Option to have accounts automatically top up send credits
Option for automatic emailed Excel (CSV) reports
Fax images for sent faxes are stored for up to 90 days after the fax is sent, unless the ‘Auto Delete’ function is selected, which automatically deletes fax images after the fax is successfully sent
Fax data and transaction history is available for 12 months after the send date
Option for secure online fax service with encryption or SSL sending

GoFax Desktop Fax/SMS (Software) Edition:

System requirements- Windows 2000/XP/2003 Server/Vista/Win7
.NET Framework
Maximum file size for attachments is 4MB

GoFax Fax Receive Service:

Unlimited email addresses to receive faxes
Received fax images are stored for up to 90 days
Fax data and transaction history is available for 12 months after the receive date
Optional ‘Auto Delete’ of received fax files, once activated the fax images/files are deleted after the received fax has been sent via email

GoFax SMS Service:

Unlimited email addresses to send SMS
Wild card/ domain sending feature- add *@yourdomainname.com.au to enable your entire organisation
One SMS message is calculated at 160 characters including spacing
Editable SMS Sender ID per sender- must be alpha numerical and a maximum of 10 characters including spaces. Only applicable for ‘No Managed Replies’.
Email confirmation delivery on SMS success/failure

GoFax Website:

Session time out after 15 minutes idle or when web browser is closed, unless the ‘Remember Me’ is selected
If login details need to be retrieved, the password must be reset

View the GoFax Service FAQs for a range of commonly asked questions.

For any questions or support, email support@gofax.com.au or call 1300 928 872.

• reliable
• secure
• no contracts
• outstanding service
• 100% Australian owned & operated

reliable • secure • no contracts • outstanding service • 100% Australian owned & operated