Service Specifications

Listed below are specifications and features as part of GoFax fax and SMS services.

GoFax Fax Send Service:

  • Unlimited email addresses to send faxes
  • Wild card/ domain sending feature- add *@yourdomainname.com.au to enable your entire organisation
  • Sub users functionality
  • Fax to any fax number, including 1300, 13 and 1800 Australian fax numbers
  • Option to send in high resolution- additional charges apply
  • Option to send the body of an email as the first fax page
  • Maximum number of pages per fax = 500 pages. (Additional pages available on request)
  • Maximum total files and attachments size must be under 100 MB
  • Email confirmation delivery on fax success/failure
  • Option to attach original document to emailed delivery confirmation
  • Option to insert original subject line of the emailed fax into email delivery confirmations
  • Editable CSID per sender- must be numerical and a maximum of 20 characters
  • Editable fax header per sender
  • Option to add the recipients fax number to the fax header
  • Option to add page count to the fax header
  • Option to add a time stamp to the fax header
  • Option to have default regional area code (e.g. 02, 07) set to account
  • Ability to set the maximum page rate within an account
  • Option to customise low send credit reminder’s
  • Option to have accounts automatically top up send credits
  • Option for automatic emailed Excel (CSV) reports
  • Fax images for sent faxes are stored for up to 90 days after the fax is sent, unless the ‘Auto Delete’ function is selected, which automatically deletes fax images after the fax is successfully sent
  • Fax data and transaction history is available for 12 months after the send date
  • Comprehensive security features

GoFax Fax Receive Service:

  • Unlimited email addresses to receive faxes
  • Received fax images are stored for up to 90 days
  • Fax data and transaction history is available for 12 months after the receive date
  • Optional ‘Auto Delete’ of received fax files, once activated the fax images/files are deleted after the received fax has been sent via email

GoFax SMS Service:

  • Unlimited email addresses to send SMS
  • Wild card/ domain sending feature- add *@yourdomainname.com.au to enable your entire organisation
  • One (1) SMS message is calculated at 160 characters, including spaces. Multi-part messaging is supported; additional costs apply. 
  • Editable SMS Sender ID per sender- must be alpha numerical and a maximum of 10 characters including spaces. Only applicable for ‘No Managed Replies’.
  • Email confirmation delivery on SMS success/failure

GoFax Account:

  • Session time out after 15 minutes idle or when web browser is closed, unless the ‘Remember Me’ is selected
  • Sub User login creation is available. 
  • If login details need to be retrieved, the password must be reset

GoFax App (Mobile, Tablet, Desktop):

GoFax API:

  • API supports Fax Send, Fax Receive, SMS Send, SMS Receive, Account related
  • API token expiry= Based on API token expiry date set by user. Maximum expiry duration is 12 months from current date
  • Fax Receive File size- max = 100MB

GoFax Security:

  • Password policy: Passwords must be a minimum of 12 characters, must include a capital letter, must include a number, must include a special character, and cannot include your username
  • Data encryption: Data is encrypted at rest and in transit
  • TLS encryption on all message processing via email 
  • Data retention: 90 days as default on message content unless ‘Auto Delete’ option is activated. Optional custom data retention available on request. 
  • Optional Multi-Factor Authentication on user logins
  • Sender Policy Framework feature for email-to-fax / email-to-sms sending security

View the GoFax Support Centre for a range of help guides, articles, and commonly asked questions.

For any questions or support, submit a request, chat with us or call 1300 928 872.

Contact us for more details.

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• reliable
• secure
• no contracts
• outstanding service
• 100% Australian owned & operated

reliable • secure • no contracts • outstanding service • 100% Australian owned & operated