Fax number porting

Do you want to transfer your fax number online?

Follow this simple guide to learn how to receive fax online by porting your existing fax number to GoFax. This guide includes all the most frequently asked questions about number porting and tips to ensure your port goes smoothly.

How to get your fax number
porting started?

1

Click ‘start now’ to set up your account and confirm details.

2

On step 3 of the sign up, under the option ‘select fax receive service’ choose ‘port my existing fax number’.

3

You must be one of our premium receive plans or bundles in order to be elIgible for number porting.

4

To finalise the sign-up process, enter your existing fax number and choose a temporary number.

5

Download a porting authority form and continue to the checkout and complete your payment.

If you haven’t already created a GoFax account then

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Your porting authority form.

This form gives us the authority to request a port from your carrier. Make sure it is filled in correctly so we can process your application without delay.


You can download a copy of the porting authority form here.


Please make sure the address on your porting form is the actual site address the fax number is associated with.


If the fax line you are porting is associated with another service such as Eftpos, internet, a phone, HICAPS or a security system – you must indicate this on the form and contact us before proceeding.

Number porting costs with GoFax®.

Switch to GoFax® Fax to Email and keep your existing fax number.

Porting in to the GoFax® Fax to Email service is available under our Premium Fax to Email receive service plan. Porting is available based on your existing fax number carrier and configuration.

All prices are in AUD and inclusive of GST, currently 10%. Tax excluded for international purchases. GoFax® fax to Email service charges apply on a Premium Fax to Email plan.

^ Porting charges may vary depending on the number type. See GoFax® Porting Authority and Terms & Conditions for details.

Additional fees and charges apply for ‘Complex Porting’ configuration. including but not limited to existing virtual fax numbers, numbers within a number ranges and numbers in a line hunt.

* Porting Rejection fees apply for any carrier ‘rejected’ fax number porting order. Rejection can occur due but not limited to, number setup, number restrictions, carrier restrictions or incorrect information supplied. All prices are subject to change without notice.

Simple fax number port in service
$30.00
Complex fax number port in service ^
$110.00
* Porting rejection
$20.00 / rejection
Porting emergency return/ roll back of number – single number
$71.50
Porting emergency return/ roll back of number – 1 to 5 numbers
$181.50
plus $11/ number
Port away emergency return – single number
$130.00

Important details about porting your number.

Here are some important things to consider before starting the
porting process.

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Simple fax number porting can take up to 20 calendar days depending on your carrier, however, some ports are processed faster.

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Complex number ports can take up to 120 calendar days and you should always contact us before proceeding with a complex port.


If you want to receive fax online while your number is being ported, you may be able to set up a fax divert with your existing carrier.


Generally fax numbers should only be ported when no other services are associated with the line.

Contact us with
any further questions.

Porting is usally a simple process, however it is
advised that you contact GoFax® if you any
questions.

Our support team has extensive experience with
managing fax number transfers, so contact us if
you require further assistance.