Why Choose an Australian Owned and Operated Provider for Your Online Faxing Services?
Are you fully aware of who manages your online faxing and how it could affect the security of storing, sending and receiving faxes? Here are four questions to ask your provider, from data sovereignty to local support and pricing fine print.
Why Cyber Security Matters for Your Fax Communications
After a series of malicious state-based cyber-attacks targeting Australia, cyber security is a topic more important than ever. As Australians, we have been advised by then Prime Minister Scott Morrison that organisations in healthcare, crucial infrastructure and essential services in particular need to improve their online defences.
As an organisation, it's time to take action and ensure that your confidential data, and your stakeholders' data, remains protected from ongoing security risks. Whether you're researching a new online fax solution or wanting to switch from an existing online fax provider, here are some questions to ask yourself when you're weighing up who will manage the sending and receiving of your confidential fax data.
1. Where and Who Is the Parent Faxing Company?
Have you ever really thought about who's behind the scenes managing the delivery of your sensitive fax communications? It's time to think twice about the organisation you've chosen to manage your faxing.
It's time to draw the line against cheap overseas competitors with no local sales or support, and publicly owned multinational organisations looking to monopolise Australian markets. "You'd be surprised to find that 90% of the time you'll be getting the same company with a different brand name."
Now is not the time to compromise the security of your organisation by getting sucked in by cheap pricing or fake "Australian-isms" trying to tap into the Australian market. Ensure you do your due diligence before making these decisions for your organisation. At the end of the day, it is your responsibility and duty to your stakeholders that their data remains safe.
2. Is Data Sovereignty an Option?
Has your provider ever mentioned Australian based data sovereignty or data residency to you? Something you may want to check is whether this is available to you through your current provider.
Data sovereign processing ensures all fax data is stored and processed only within the country of origin prior to being delivered to the intended recipient.
If it's not, your data could be stored or processed on servers where you may least expect it, outside of Australia.
When opting in to use GoFax Data Sovereignty routes, your data will not leave the country, will not be stored outside the country, and will not be subject to foreign laws while being processed by GoFax processing infrastructure.
3. Do They Provide Local Phone Support or Chat?
Ever thought about what would happen if your fax sending and receiving suddenly went down and there was no one to speak to? It's pretty common for organisations to cut corners by outsourcing support and sales offshore, or for an international company to employ only a few staff to handle 9 to 5 support issues within Australia.
It might be worth checking whether your current fax provider offers live chat with real humans. Another easy way to find out is to pick up the phone and see who answers, or how long you get put on hold. All of these are a good indicator of the support and sales standard you'll be up for when you least expect it.
4. Have You Checked the Fine Print on the Pricing or Contract?
Deciding on your faxing solution based on the cheapest rate? It could be worth re-evaluating, as there are a few common reasons why companies set low-ball pricing. It's either a no-frills product providing the bare minimum, or there's something deep in the fine print that's going to cost you in the long run.
To give you an example, here's one from a major faxing provider in the market: "Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page". Expenses are most definitely not an aspect of a service you want to be uncertain about.
Also, if you're Australian based, make sure you're comparing prices ex. and inc. GST for a true apples to apples comparison. You can view GoFax pricing on our website.
How Is GoFax 100% Australian, Independently Owned and Operated?
We are Australia's #1 trusted brand for online faxing with over 15 years of experience. We are committed to helping our customers across Australia and New Zealand meet the requirements necessary to ensure their online faxes are securely and reliably stored, sent and transacted across our proprietary cloud faxing infrastructure and networks.
With GoFax you can expect higher delivery rates, best-in-class security features, a 99.99% uptime guarantee, local support (phone and chat) and much more. Join our customer network across Australia entrusting us with the critical delivery of their confidential data, around the clock.
If you'd like to learn more, our Aussie-based sales and support team can answer any questions today on 1300 928 872, or you can contact us online.
