Never lose a fax at the counter
Faxes arrive in an email inbox your whole team can check. No paper tray to watch and no pages lost under the dispensary bench.
Online fax for pharmacies and chemists
Receive scripts, medication charts and prescriber requests without a fax machine. Every fax arrives as a PDF you can read, print or file.
What is online fax for pharmacies?
Online fax for pharmacies lets you send and receive faxes from your email or browser instead of a fax machine. GoFax delivers faxes from prescribers, hospitals and aged care homes to your inbox as PDFs. Faxes are encrypted at rest and in transit, and GoFax is ISO/IEC 27001 certified.
Why pharmacies choose GoFax
Protect patient information
Faxes are encrypted at rest and in transit. Audit logs, multi-factor sign in and auto-delete help you control who sees what, and for how long.
Keep your fax number
Move your existing number to GoFax, so doctors, hospitals and aged care homes can keep faxing you as they do today.
Built for busy dispensaries
Why do pharmacies still use fax?
Doctors, hospitals and aged care homes still send pharmacies a steady flow of faxes. Common examples include medication charts, owing script follow ups, dose administration aid changes and discharge medication lists.
Fax works because every prescriber and facility can use it, whatever software they run. Online fax keeps that reach and removes the paper. Each fax arrives as a PDF you can print, forward or save against a patient record.
Reply in seconds
Fax a prescriber back from your email
Need to query a script or confirm a medication change? Write an email, attach the document and send it to the prescriber's fax number @send.gofax.com.au. GoFax turns it into a fax and sends it for you.
You can also send from the GoFax web portal or the GoFax app, so staff can fax from the dispensary computer or their phone.
How to get started
1. Create your account
Sign up online and choose a new fax number, or ask us to move your existing one.
2. Choose where faxes arrive
Send incoming faxes to your pharmacy inbox, a shared team address or both.
3. Send and receive as PDFs
Read, print or forward faxes from any computer or phone. No fax machine needed.
Pharmacy fax questions
Yes. GoFax encrypts fax data at rest and in transit, and supports TLS and S/MIME encryption for email to fax. GoFax is ISO/IEC 27001 certified, the international standard for managing information security.
Yes. Incoming faxes can be delivered to any email address you choose, including a shared pharmacy inbox, so whoever is on shift can action them.
No. GoFax works over the internet. You send and receive faxes from your email, the web portal or the GoFax app.
Yes. You can move your current fax number to GoFax, so prescribers and aged care homes do not need to update their records.
GoFax databases and infrastructure are located in Australia. With the optional Data Sovereignty feature, fax content is routed, processed and stored in Australia and does not leave the country.
See what GoFax customers say
4.9/5 (145 reviews) 
What an amazing experience
What an amazing experience! Jo was so patient and kind! A bargain for our needs too.
20 Sep 2023 | TrustPilot Nancy
Verified Customer
5/5
Highly recommend
Excellent service! Live chat helped me set up my account, and fax documents overseas right from my email, much faster and far less expensive than by post. Reliable and easy to use. Highly recommend.
10 May 2026 | TrustPilot Rose Lloyd
Verified Customer
5/5
Worked well for us for years!
Top stars for a top service: worked well for us for years!
25th February, 2026 | Google Adrian T
Verified Customer
5/5
We have used GoFax for years
We have used GoFax for years and they are so affordable for a small business. I cannot fault their service. They keep in regular contact regarding network outages, etc. We are now increasing our business with them and once again, I cannot fault the simplicity of service and the product offering for a small business. Thanks GoFax - Go Well!
23 July 2025 | Google Monique Piwonka
Verified Customer
5/5
GoFax was easy to set-up and use
GoFax was easy to set-up and use. I needed to fax tax documents to the US from NZ. GoFax did the trick. It took me less than 40 minutes from researching online fax software to getting my fax sent confirmations. 100 pages for A$15, highly recommended and great value, only problem now is what to do with remaining 96 pages!
10 July 2026 | TrustPilot Donald Purdie
Verified Customer
5/5
Support was fabulous!
Joseph was a huge help in assisting me to learn how to navigate GoFax and use it to its maximum utility for me in my professional role. He also helped me to edit my Settings on GoFax to avoid unnecessary charges for Notification services I simply don't need. He was fabulous at walking me through step by step way using accessible language for an older generation user of these kinds of technologies!
7 July 2024 | TrustPilot Jan
Verified Customer
5/5
Simple and highly recommended
When I needed to fax documents to the US, and with the demise of fax serviuces from Aust Post and Office Works, I used GoFax. Very simple, from my laptop, very economical. Highly recommended for occasional users like myself.
13 October 2023 | TrustPilot John Renzenbrink
Verified Customer
5/5
Wonderful customer service
Joe was very personable and incredibly helpful in guiding me through setting up the service with my third party sender, and teaching me bits and pieces I didn't know I could utilise. Very please with my decision to join up!
25 July 2023 | TrustPilot In Balance Psychology Clinic
Verified Customer
5/5
Extremely efficient
We have been using GoFax for a few months now and find it an extremely efficient method of sending and receiving faxes. It is particularly convenient for staff who are working remotely. I would highly recommend.
20 June 2023 | TrustPilot Sandra Brandt
Verified Customer
5/5
Excellent service
Excellent service! Live chat helped me set up my account, and fax documents overseas right from my email, much faster and far less expensive than by post. Reliable and easy to use. Highly recommend.
01 June 2026 | Google Rose Lloyd
Verified Customer
5/5
The best service
Top stars for top service, worked well for us for years.
01 February 2026 | Google Adrian T
Verified Customer
5/5
Simple and affordable service
We have used GoFax for years and they are so affordable for a small business. I cannot fault their service. They keep in regular contact regarding network outages, etc. We are now increasing our business with them and once again, I cannot fault the simplicity of service and the product offering for a small business.
23 July 2025 | Google Monica Piwonka
Verified Customer
5/5
Great experience
The team are always pleasant to deal with and happy to help. A great experience!
12 February 2025 | Google Kimberly Daniels
Verified Customer
5/5
Amazing service
10 stars! Amazing service from Joseph! He called me and explained everything and guided me through the 4 simple steps, even hunted us a fax number closer to match what we needed. I can't speak highly enough of the service that was provided, he went above and beyond to make sure I was happy with everything and what a simple process everything was!
Paide McGregor
Verified Customer
5/5
Great Australian company
I can't recommend this organisation enough, if you are looking at going to a digital fax service. Everyone I have spoken to have been so helpful in assisting me through the whole process. Great Australian company.
24 July 2024 | Google Rose Avenue Medical Practice
Verified Customer
5/5
Simple process and easy set-up
I don’t normally provide reviews but in this case I was more than willing. I couldn’t believe how simple the process was to set up and the support and customer service provided by GoFax was next level.
02 October 2024 | Google Karen Wheeler
Verified Customer
5/5
Outstanding service
Outstanding service from Joseph! He called me twice to explain everything and guided me through it all like a true professional. I can't speak highly enough of the service Joseph provided, he went above and beyond the call of duty. Without question, the best service I've ever received!
28 November 2023 | Google Peter Gillard
Verified Customer
5/5
Gofax, an industry leader!
We've been with GoFax for multiple years at this stage and have never experienced any down-time. Their services are easy to use and understand. Our account manager, along with their support team is phenomenal. GoFax allows us to leverage our pre-existing infrastructure and have worked alongside us to streamline our business solutions. I look forward to the years to come!
12 June 2023 | TrustPilot Will Sillajew
Verified Customer
5/5
Reliable and affordable
I am so glad that such a reliable and affordable service is available in Australia.
14 September 2025 | Google QT
Verified Customer
5/5
Excellent after sales assistance
I needed to provide documents to the IRS (USA) to secure a tax return. they woud only accept faxes or express courier mail. GoFax came to my rescue - easy to use (just like sending an email), low cost, and a confirmation receipt provided. Excellent after sales assistance too. highly recommeneded for all faxes.
06 November 2023 | Google John Renzenbrink
Verified Customer
5/5
Great, friendly service
Service on both days from Joseph was helpful and very prompt. Teams service was excellent as it gave Joseph an opportunity to try to replicate the problem I was having yesterday. Joseph also provided me with an alternative to send Faxes by using send.gofax.com.au. This made my bulk work quicker and less frustrating. Great work Joseph and GoFax company for following up with me in a timely manner.
5 April 2023 | TrustPilot Christine
Verified Customer
5/5
Excellent service
I had started to apply for a fax number, and I received a call to assist in the process without any prompting. The person assisting was amazing and it was all done very efficiently. Very happy with the service and manner of the GoFax employee. Thank you.
11 April 2023 | TrustPilot Julie-Anne Rogers
Verified Customer
5/5
Amazing service
Administation is easy - was able to create an email group, populate it, and then advertise that as the desitination for incoming faxes. The sender didn't know the difference! Furthermore, I was able to integrate into the scanning feature of the printer. All the user does is scan their page, creates a PDF and sends off the fax direct from the printer. The users love it and although we get plenty of messages about maintenance an updates, we have never had any problems using GoFax.
27 August 2021 | SourceForge Glen S.
Verified Customer
5/5
Quick, easy and worth doing
Joe was super helpful and his instructions were easy to understand and follow. He had the info at his fingertips and could recall my previous conversations with Natalie so that you didn't have to go through it all again. He knew his stuff with the telco's so the transition across would go smoother. Well worth the effort of changing over to GoFax.
| TrustPilot Julie
Verified Customer
5/5
Friendly and helpful
I have spoken to Anita & Joe in the Sales team and both were super helpful & friendly. The best customer service I have had in a long time.
24 March 2023 | TrustPilot Kingston Foot Clinic
Verified Customer
5/5
Great Customer Service
I have only just started with GoFax but so far am really impressed! The agent (Janelle) was so helpful in setting things up exactly how I wanted them, quickly and efficiently, and checked everything was working properly all the way along. Thank you!
30 January 2023 | TrustPilot Emily Wilkinson
Verified Customer
5/5
Ready to take your pharmacy off paper fax?
No fax machine and no lock-in contracts. Talk to our Australian team about the right set up for your pharmacy.