1. Choose a plan
Pick a Receive plan to get faxes by email, or a Bundle plan to send and receive. Sending only? Buy send credits.
Reliable NBN fax: keep your fax number, without the fax machine
Fax machines often fail on the NBN. GoFax moves your fax online, so you can send and receive from email, a web browser or your computer. Keep your existing number and stop paying for a phone line.
Works on any internet connection, including NBN fibre
Keep your existing fax number
No phone line to rent
Does fax work on the NBN?
Sometimes, but not reliably. On the NBN, phone calls travel as internet data instead of over copper phone lines. Fax machines need a steady, unbroken connection, so small delays can cause failed or half-sent faxes. An NBN fax service like GoFax avoids the problem by sending and receiving your faxes online, from start to finish.
Why fax machines struggle on the NBN
Before the NBN, fax machines used copper phone lines through the local telephone exchange. The NBN replaced those lines. Now your phone service runs over your internet connection using VoIP (voice calls sent as internet data).
Voice calls handle this well. Fax machines do not. A fax is a long stream of tones that must arrive in perfect order. Small gaps or delays on an internet connection can break it, and the fax fails.
You can sometimes get a fax machine working by plugging it into a phone adapter (a small box that connects older phones to the internet) and lowering its speed settings. Results vary by modem, provider and machine. Some internet providers say they do not support fax over the NBN at all.
Moving your fax online removes the guesswork. There is no fax machine to set up and no phone line to keep working.
Upgrading to NBN fibre? Check your fax first
The NBN is still changing. Many buildings still use copper cable for the last stretch, from a street cabinet or the kerb. NBN Co calls these Fibre to the Node (FTTN) and Fibre to the Curb (FTTC). It is now replacing that copper with full fibre to the building (FTTP).
Many premises can already choose to upgrade. From July 2027, NBN Co plans to start notifying selected homes and businesses that they need to move to fibre. Copper services may be suspended as a last resort, but not before January 2028.
A fibre upgrade means new equipment and often a new modem. If your fax machine plugs into your modem today, it may stop working after the switch. Moving your fax online first means one less thing to fix on the day.
Where are you in your move?
Plan ahead and keep your fax number
Moving premises, changing internet provider or getting a fibre upgrade? Start moving your fax number to GoFax first. While the move (called a port) is underway, you get a temporary GoFax number, so you can keep faxing. Simple ports usually take 1 to 3 weeks. Not sure about yours? Contact us for support.
Fax machine stopped working on the NBN?
Failed sends, blank pages and faxes that never arrive are common signs. Rather than troubleshoot adapters and settings, move your fax online. You can send faxes from email or the GoFax online portal as soon as your account has send credits.
Lost your fax line? Get back up and running
Once a fax line is disconnected, its number cannot be moved to GoFax. Sign up for a GoFax Receive plan and choose a new fax number instead. Faxes arrive in your inbox as email attachments. Then let your regular contacts know your new number.
Move your fax to GoFax in 3 steps
2. Get your fax number
Choose a new number, or move your existing number to GoFax. You get a temporary number while the move is completed.
3. Fax online
Send and receive from email, the GoFax online portal, the Windows app or the print driver. No fax machine needed.
Trusted by 15,000+ businesses across Australia
Trusted by 15,000+ businesses across Australia
Fax your way, without a fax machine
Once your fax is online, use whatever suits your team. Developers can also connect GoFax to business software with the GoFax fax API.
Send a fax by emailing a document. Receive faxes in your inbox as PDF or TIFF files.
Online portal
Send, receive and track faxes from any web browser, on any internet connection.
Windows app and print driver
Fax straight from Windows programs with the free print driver, or use the free GoFax app from the Microsoft Store.
Reliable, secure and supported in Australia
99.99% uptime guarantee, so faxes keep moving when you need them
ISO 27001 certified and HIPAA compliant
Your data is encrypted in transit and at rest, with optional data sovereignty to keep it all in Australia.
Australian owned, with a local support team by phone, live chat and the contact form, 7:30 am to 5:30 pm AEST
Handling health, legal or government documents? See how Secure Online Fax protects them.
See what GoFax customers say
4.9/5 (145 reviews) 
What an amazing experience
What an amazing experience! Jo was so patient and kind! A bargain for our needs too.
20 Sep 2023 | TrustPilot Nancy
Verified Customer
5/5
Highly recommend
Excellent service! Live chat helped me set up my account, and fax documents overseas right from my email, much faster and far less expensive than by post. Reliable and easy to use. Highly recommend.
10 May 2026 | TrustPilot Rose Lloyd
Verified Customer
5/5
Worked well for us for years!
Top stars for a top service: worked well for us for years!
25th February, 2026 | Google Adrian T
Verified Customer
5/5
We have used GoFax for years
We have used GoFax for years and they are so affordable for a small business. I cannot fault their service. They keep in regular contact regarding network outages, etc. We are now increasing our business with them and once again, I cannot fault the simplicity of service and the product offering for a small business. Thanks GoFax - Go Well!
23 July 2025 | Google Monique Piwonka
Verified Customer
5/5
GoFax was easy to set-up and use
GoFax was easy to set-up and use. I needed to fax tax documents to the US from NZ. GoFax did the trick. It took me less than 40 minutes from researching online fax software to getting my fax sent confirmations. 100 pages for A$15, highly recommended and great value, only problem now is what to do with remaining 96 pages!
10 July 2026 | TrustPilot Donald Purdie
Verified Customer
5/5
Support was fabulous!
Joseph was a huge help in assisting me to learn how to navigate GoFax and use it to its maximum utility for me in my professional role. He also helped me to edit my Settings on GoFax to avoid unnecessary charges for Notification services I simply don't need. He was fabulous at walking me through step by step way using accessible language for an older generation user of these kinds of technologies!
7 July 2024 | TrustPilot Jan
Verified Customer
5/5
Simple and highly recommended
When I needed to fax documents to the US, and with the demise of fax serviuces from Aust Post and Office Works, I used GoFax. Very simple, from my laptop, very economical. Highly recommended for occasional users like myself.
13 October 2023 | TrustPilot John Renzenbrink
Verified Customer
5/5
Wonderful customer service
Joe was very personable and incredibly helpful in guiding me through setting up the service with my third party sender, and teaching me bits and pieces I didn't know I could utilise. Very please with my decision to join up!
25 July 2023 | TrustPilot In Balance Psychology Clinic
Verified Customer
5/5
Extremely efficient
We have been using GoFax for a few months now and find it an extremely efficient method of sending and receiving faxes. It is particularly convenient for staff who are working remotely. I would highly recommend.
20 June 2023 | TrustPilot Sandra Brandt
Verified Customer
5/5
Excellent service
Excellent service! Live chat helped me set up my account, and fax documents overseas right from my email, much faster and far less expensive than by post. Reliable and easy to use. Highly recommend.
01 June 2026 | Google Rose Lloyd
Verified Customer
5/5
The best service
Top stars for top service, worked well for us for years.
01 February 2026 | Google Adrian T
Verified Customer
5/5
Simple and affordable service
We have used GoFax for years and they are so affordable for a small business. I cannot fault their service. They keep in regular contact regarding network outages, etc. We are now increasing our business with them and once again, I cannot fault the simplicity of service and the product offering for a small business.
23 July 2025 | Google Monica Piwonka
Verified Customer
5/5
Great experience
The team are always pleasant to deal with and happy to help. A great experience!
12 February 2025 | Google Kimberly Daniels
Verified Customer
5/5
Amazing service
10 stars! Amazing service from Joseph! He called me and explained everything and guided me through the 4 simple steps, even hunted us a fax number closer to match what we needed. I can't speak highly enough of the service that was provided, he went above and beyond to make sure I was happy with everything and what a simple process everything was!
Paide McGregor
Verified Customer
5/5
Great Australian company
I can't recommend this organisation enough, if you are looking at going to a digital fax service. Everyone I have spoken to have been so helpful in assisting me through the whole process. Great Australian company.
24 July 2024 | Google Rose Avenue Medical Practice
Verified Customer
5/5
Simple process and easy set-up
I don’t normally provide reviews but in this case I was more than willing. I couldn’t believe how simple the process was to set up and the support and customer service provided by GoFax was next level.
02 October 2024 | Google Karen Wheeler
Verified Customer
5/5
Outstanding service
Outstanding service from Joseph! He called me twice to explain everything and guided me through it all like a true professional. I can't speak highly enough of the service Joseph provided, he went above and beyond the call of duty. Without question, the best service I've ever received!
28 November 2023 | Google Peter Gillard
Verified Customer
5/5
Gofax, an industry leader!
We've been with GoFax for multiple years at this stage and have never experienced any down-time. Their services are easy to use and understand. Our account manager, along with their support team is phenomenal. GoFax allows us to leverage our pre-existing infrastructure and have worked alongside us to streamline our business solutions. I look forward to the years to come!
12 June 2023 | TrustPilot Will Sillajew
Verified Customer
5/5
Reliable and affordable
I am so glad that such a reliable and affordable service is available in Australia.
14 September 2025 | Google QT
Verified Customer
5/5
Excellent after sales assistance
I needed to provide documents to the IRS (USA) to secure a tax return. they woud only accept faxes or express courier mail. GoFax came to my rescue - easy to use (just like sending an email), low cost, and a confirmation receipt provided. Excellent after sales assistance too. highly recommeneded for all faxes.
06 November 2023 | Google John Renzenbrink
Verified Customer
5/5
Great, friendly service
Service on both days from Joseph was helpful and very prompt. Teams service was excellent as it gave Joseph an opportunity to try to replicate the problem I was having yesterday. Joseph also provided me with an alternative to send Faxes by using send.gofax.com.au. This made my bulk work quicker and less frustrating. Great work Joseph and GoFax company for following up with me in a timely manner.
5 April 2023 | TrustPilot Christine
Verified Customer
5/5
Excellent service
I had started to apply for a fax number, and I received a call to assist in the process without any prompting. The person assisting was amazing and it was all done very efficiently. Very happy with the service and manner of the GoFax employee. Thank you.
11 April 2023 | TrustPilot Julie-Anne Rogers
Verified Customer
5/5
Amazing service
Administation is easy - was able to create an email group, populate it, and then advertise that as the desitination for incoming faxes. The sender didn't know the difference! Furthermore, I was able to integrate into the scanning feature of the printer. All the user does is scan their page, creates a PDF and sends off the fax direct from the printer. The users love it and although we get plenty of messages about maintenance an updates, we have never had any problems using GoFax.
27 August 2021 | SourceForge Glen S.
Verified Customer
5/5
Quick, easy and worth doing
Joe was super helpful and his instructions were easy to understand and follow. He had the info at his fingertips and could recall my previous conversations with Natalie so that you didn't have to go through it all again. He knew his stuff with the telco's so the transition across would go smoother. Well worth the effort of changing over to GoFax.
| TrustPilot Julie
Verified Customer
5/5
Friendly and helpful
I have spoken to Anita & Joe in the Sales team and both were super helpful & friendly. The best customer service I have had in a long time.
24 March 2023 | TrustPilot Kingston Foot Clinic
Verified Customer
5/5
Great Customer Service
I have only just started with GoFax but so far am really impressed! The agent (Janelle) was so helpful in setting things up exactly how I wanted them, quickly and efficiently, and checked everything was working properly all the way along. Thank you!
30 January 2023 | TrustPilot Emily Wilkinson
Verified Customer
5/5
NBN fax FAQs
It can, but it is often unreliable. The NBN carries phone calls as internet data, and fax machines struggle with the small delays this adds. Many businesses see failed or incomplete faxes. An online fax service like GoFax sends and receives faxes over the internet from start to finish, so it works on any NBN connection, including fibre.
Possibly. Plug it into the phone port on your modem or a separate phone adapter, then lower the fax speed in its settings (often called VoIP or compatibility mode). Results depend on your modem, provider and machine, and there is no guarantee. If faxing matters to your business, moving online is the more reliable choice.
Yes, in most cases. GoFax can move (port) fax numbers from most Australian carriers. Porting is available on Receive and Bundle plans. Most ports take 1 to 3 weeks. Complex ports, such as numbers already on another online fax service, can take longer. You get a temporary number in the meantime. Before you start, use the porting checklist.
Start before your NBN switch or fibre upgrade, and before your old line is disconnected, as a disconnected number cannot be moved. Simple ports usually take 1 to 3 weeks. Not sure how long yours will take? Contact us for support. If your fax shares a line with EFTPOS, alarms or other services, check with us first, as this can affect the move.
It can. A fibre upgrade replaces copper with fibre and usually brings new equipment. A fax machine connected through your modem may need to be set up again, or may stop working. GoFax is not affected, because your faxes are sent and received online, not through your modem's phone port.
No. GoFax works on any internet connection. You do not need a fax machine, phone line or adapter. You only need an email account or a web browser.
It depends on how you fax. Receive plans include a fax number, Bundle plans cover sending and receiving, and send credits let you pay only for what you send. There is no phone line to rent.
Yes. GoFax is ISO 27001 certified and HIPAA compliant. Your data is encrypted in transit and at rest, with optional data sovereignty to keep it all in Australia. Healthcare, legal and government teams use GoFax to send confidential documents.
Keep your fax working on the NBN
Set up your GoFax account online and start faxing without a machine. Moving several numbers? Our Australian team can help.