GoFax® Fax Sending Status Codes

All faxes sent using GoFax® will return a status code with the result for the fax attempted.

Status Code (Result) Description

Busy

Our system dialled the destination number and received a busy tone.

Cancelled per Website Action at {date}{time}

The fax was cancelled via the secure customer portal or GoFax’s administrators. Please contact support@gofax.com.au if you did not cancel the fax and require more information.

Check number and try again

Our system dialled the destination number but did not detect a busy signal or a timely pickup.

Connection but not a fax machine

Our system dialled the destination number and the call was picked up, but our system did not receive a fax handshake tone in a timely period.

Destination number blocked

The destination number either:

  • Has a country code with a send rate of 3 Send credits per page or higher and is not approved for sending on your account. Check whether the formatting of your specified destination fax number is correct; if so, please request that your account be authorised to send to the destination country code via support@gofax.com.au
  • Is on an applicable Do Not Call register and your account has the “Always use Do Not Call Registry when sending faxes.” option active in its Send Fax Settings. Please review your account settings and retry.

Error during transmission

Our system dialled the destination number and received a fax tone on pickup; our system commenced sending fax data but the call was terminated before our system received the standard “all data received “OK” signal from the receiving fax machine / service. Some, possibly all, of the transmitted pages may have been sent successfully.

Fax successfully sent

Our system dialled the destination number and received a fax tone on pickup; our system sent the fax data and received the standard “all data received OK” signal from the receiving fax machine / service. 1

Insufficient credit. Please check your account status

Our system’s conversion programmes were unable to convert the specified document into fax data; the fax did not send.

Job failed – unable to convert document (filename). We are unable to convert the document provided to fax Please check the document or print to PDF to attempt fax again

Our system’s conversion programmes were unable to convert the specified document into fax data; the fax did not send.

No answer

Our system dialled the destination number but the call rang out without being picked up.

Unverified account. Please contact support for assistance

Your account is not yet verified and the Send credit cost of your fax transmission has exceeded the daily limit of an unverified account. Please contact support@gofax.com.au for more information.

Busy

Our system dialled the destination number and received a busy tone.

Cancelled per Website Action at {date}{time}

The fax was cancelled via the secure customer portal or GoFax’s administrators. Please contact support@gofax.com.au if you did not cancel the fax and require more information.

Check number and try again

Our system dialled the destination number but did not detect a busy signal or a timely pickup.

Connection but not a fax machine

Our system dialled the destination number and the call was picked up, but our system did not receive a fax handshake tone in a timely period.

Destination number blocked

The destination number either:

  • Has a country code with a send rate of 3 Send credits per page or higher and is not approved for sending on your account. Check whether the formatting of your specified destination fax number is correct; if so, please request that your account be authorised to send to the destination country code via support@gofax.com.au
  • Is on an applicable Do Not Call register and your account has the “Always use Do Not Call Registry when sending faxes.” option active in its Send Fax Settings. Please review your account settings and retry.

Error during transmission

Our system dialled the destination number and received a fax tone on pickup; our system commenced sending fax data but the call was terminated before our system received the standard “all data received “OK” signal from the receiving fax machine / service. Some, possibly all, of the transmitted pages may have been sent successfully.

Fax successfully sent

Our system dialled the destination number and received a fax tone on pickup; our system sent the fax data and received the standard “all data received OK” signal from the receiving fax machine / service. 1

1 Our system will only display a status of “Fax successfully sent” once it receives the standard fax signal for “All data received successfully” from the destination fax machine / service, which will then terminate the call. If the receiver is claiming the fax in question did not arrive or only arrived in part, this status indicates that the receiver’s fax machine / service has confirmed successful receipt of the entire fax.

View more information on
GoFax® Fax Service Specifications

View GoFax® service FAQs for a range
of commonly asked questions.

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