GoFax® Data Sovereignty and Privacy Act compliance

100% Australian owned and operated, GoFax is Australia’s #1 choice for true business grade online fax and SMS solutions. GoFax is committed to providing the highest standards in security and data sovereignty to meet the Privacy Act and growing requirements of business and government in Australia. We are Government Accredited GITC Q-5426 and QAssure- 11225 assigned.

We take security and compliance seriously

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Secure fax services GoFax provide include:

  • Secure Sockets Layer (SSL) individual encryption- for send or receive services
  • Transport Layer Security (TLS) network encryption
  • Sender Policy Framework (SPF) email validation
  • Simple Mail Transfer Protocol (SMTP) Relay Program (Multi number secure receive)
  • Application Program Interface (API) multiple languages available
server-security

GoFax service features for added security:

Option to ‘Auto Delete’ Sent Faxes


Once enabled, this setting will automatically delete the fax message off GoFax servers once the fax transmission attempt is complete.

Option to ‘Auto Delete’ Received Faxes


Once enabled, this setting will automatically delete the fax message off GoFax servers once the fax is received.

Data Security


There are multiple layers of data security in place, and managed firewalls approved for Federal Government use. GoFax data is securely backed up both locally and via cloud with encryption, hourly and again daily.

Sub Users:


To provide greater organisational control and security, GoFax® offers account sub user functionality to restrict access and functions to sub users.

Account Audit Log:


Users have access to their secure online account, providing a comprehensive downloadable history of sent and/or received faxes

Physical Security:


All GoFax® servers are securely hosted with the highest of security standards and restricted access

In addition, GoFax have stringent measures to protect infrastructure security, including:

  • Secure data centres with biometric door lock (fingerprint access to approved contractors only)
  • Demilitarised Zone Server restricted access, granted to employees by Secure Shell (SSH)
  • Annual PCI Grade Security Assessment
  • Update security notifications – Software updates for security vulnerabilities completed on receipt of notifications
  • OpenSuse Operating Systems with locally stored encrypted access restricted manor with linux style password/shadow systems for logins (no Active Directory utilised)
  • Access to all servers is encrypted password authentication inhibited by SSHD configuration (only private key authentication is accepted)
  • No passwords are stored on fax service servers
  • IRAP Assessments and Compliance Regulations on secure locations completed independently by suppliers and annually checked
  • Local IP Tables Firewall protected – Combined with Mailsender only (no incoming mail) and Database server endpoints secured ensures security control and provides high level of vulnerability risk management

Data Sovereignty

Security

Data Sovereignty is the concept that information which has been converted and stored in binary digital form is subject to the laws of the country in which it is located. The following areas assist GoFax in achieving data sovereignty and the highest of security parameters.

  • GoFax databases and infrastructure is all located within Australia
  • Government approved secure co-locations that provide high level security, infrastructure redundancies and vulnerability risk management strategies
  • We provide on-shore routing and storage of information is within Australia and all infrastructure owned by GoFax
  • Continued development to provide more resources and aggregate servers within Australia to provide more flexibility and functionality to customers
  • Multiple redundancies on send and receive services to ensure continuous operations. Maintenance restricted to 4 x p/year (if required)
  • Supplier SLA and confidentiality agreements to ensure intellectual property and customer data is secure

In addition, GoFax is committed to:

  • Compliance with the Privacy Act 1988 and the Australian Privacy Principles (APP)
  • Security, privacy and the management of users’ data
  • Vendor lock-in and agreement of all suppliers and providers of the services
  • 24/7 monitoring and reporting for all services including prompt security updates/implementation when recommended or released

View more on additional regulations and compliance benchmarks met by GoFax.

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• reliable
• secure
• no contracts
• outstanding service
• 100% Australian owned & operated

reliable • secure • no contracts • outstanding service • 100% Australian owned & operated